Nora

Delete your Nora account

This page explains how to delete your Nora account and what happens to your data. Nora is the conversational language learning app operated by Nora Languages AB, based in Stockholm, Sweden.

Option 1: Delete from inside the app (recommended)

If you still have Nora installed on your iPhone or Android phone:

  1. Open the Nora app.
  2. Go to the Profile tab.
  3. Open Settings.
  4. Tap Delete account.
  5. Confirm the deletion.

Your account and all associated data is removed as soon as you confirm. The action cannot be undone.

Option 2: Delete from the web app

If you use Nora in a browser, or you have uninstalled the app but can still sign in:

  1. Sign in at app.hellonora.ai.
  2. Open Settings from the sidebar.
  3. Go to the Account tab.
  4. Click Delete account.
  5. Confirm the deletion.

This deletes the same account you use in the app. It cannot be undone.

Option 3: Request deletion by email

If you cannot sign in, email contact@hellonora.ai from the email address registered on your account and include the subject line "Account deletion request".

We process email requests within 30 days. We may ask you to verify the email address before deletion so that no one else can request the removal of your account.

What data is deleted

When your account is deleted, the following data is permanently removed from our systems:

  • Profile information (name, email, profile picture, language preferences)
  • Conversation transcripts and history
  • Vocabulary lists, saved sentences, and dictionary lookups
  • Journey progress, objectives, and learning analytics
  • Personalization preferences and onboarding answers
  • Push notification tokens and device identifiers
  • Your customer record with our payment processor (Stripe)

If you subscribed on the web, your subscription is cancelled at the time of deletion and you will not be billed again. Subscriptions bought through Google Play or the App Store are not cancelled by deleting your account. The section on Google Play and App Store subscriptions below explains how to cancel those.

What data is retained

A small amount of data is retained for legal, accounting, and fraud prevention reasons:

  • Billing records and invoices. Financial transaction records as required by applicable accounting and tax law. These records are pseudonymised after account deletion and do not contain your learning content.
  • Anonymised server logs. Access logs are retained for up to 30 days for security and fraud prevention, then automatically purged.
  • Marketing email suppression list. If you previously received marketing emails, your email address is retained on a suppression list so that we do not contact you again. You can request removal of this entry by emailing contact@hellonora.ai.

Subscriptions purchased through Google Play or the App Store

If you subscribed to Nora Pro through Google Play or the Apple App Store, the subscription is managed by that platform, not by us. Deleting your Nora account removes your access to the app, but it cannot cancel the subscription on the platform side, so you would keep being charged until you cancel it yourself. To avoid further charges, cancel the subscription before or after deleting your account:

  • Google Play: Open the Play Store app, tap your profile icon, then Payments & subscriptions → Subscriptions, select Nora, and tap Cancel subscription.
  • App Store: Open Settings, tap your name, then Subscriptions, select Nora, and tap Cancel subscription.

Questions

For any questions about this process, contact us at contact@hellonora.ai.

The full details of how we handle personal data are described in our Privacy Policy.