Nora Support

Help for the Nora app on iPhone and Android, and for the web app at app.hellonora.ai. Nora is operated by Nora languages AB, based in Stockholm, Sweden.

Contact us

Email contact@hellonora.ai and a real person on the Nora team will get back to you.

To help us fix it fast, include the email address on your Nora account, whether you use the iPhone app, the Android app, or the web app, and what happened. A screenshot helps.

You can also ask questions and share feedback with other learners on Discord.

Manage or cancel your subscription

Your subscription is managed wherever you bought it. Cancelling stops the next renewal; you keep access until the end of the period you have paid for.

• Bought in the iPhone app: On your iPhone, open Settings, tap your name, then Subscriptions, choose Nora, and tap Cancel subscription. Apple handles refunds for App Store purchases at reportaproblem.apple.com.
• Bought in the Android app: Open the Play Store app, tap your profile icon, then Payments & subscriptions → Subscriptions, choose Nora, and tap Cancel subscription. Refunds for Google Play purchases go through your Google Play order history.
• Bought on the web: Sign in at app.hellonora.ai, open Settings from the sidebar, then the Subscription tab, and click Manage Subscription. For refunds, email us within 14 days of your first payment.

Deleting your Nora account does not cancel a subscription bought through the App Store or Google Play. Cancel it in the store first.

Delete your account

You can delete your account from the app or the web at any time. See the account deletion page for the steps and what happens to your data.

More help

• Frequently asked questions
• Privacy Policy
• Terms of Service

Company details

Nora languages AB
Org.no: 559499-2736
Lövängsgatan 12 LGH 1001
115 44 Stockholm, Sweden
Email: contact@hellonora.ai